In order to increase patient compliance, cooperation and improvement in the treatment quality, information regarding patient satisfaction, perception and expectations is of paramount importance. Present study is to assess the factors influencing patient’s perception and satisfaction regarding quality of dental care they receive at a Dental Hospital located in the city of Bengaluru. A crosssectional questionnaire study was conducted among 400 adult patients aged between 20-65 years visiting the Dental Hospital. A structured closed ended interviewer guided questionnaire was used to collect data on personal details of the patients and information regarding their perception and satisfaction of Dental care was gathered. The 400 adult patients consisting of 58% (235 males) and 42% (165 females) of mean age 31.5 years. The perception of Dental service reflected high level of 78% (312 patients) satisfaction. Patients aged above 50 years and those belonging to higher socio-economic class expressed significantly higher level of dissatisfaction with regards to the professional service received at the hospital. The study suggests that patient’s satisfaction regarding the physical condition of the hospital, doctor-patient interpersonal relationship, services delivered and cost factor is satisfactory. The satisfaction level is less with regard to the access to the hospital premises and patients convenience factors. Dental service is a dynamic process; periodic follow-up evaluation with adequate enhancement in the dental service provided in the hospital should be implemented.
