The rapid infusion of technology mutated the banking sector triggering to a wide range of value added services apart from the traditional services. The use of technology in providing the banking services has become inevitable for the sustainability of all banks. The shift from traditional banking to E-banking has changed customer’s expectations significantly. Customers use wide variety of services offered by banks irrespective of their age, education, occupation etc. The diverse needs of the customers has to be catered in the most feasible manner and effectively. Thus this study focus on the effectiveness of E-banking services in relation to convenience, security, cost, responsiveness and communication between Federal bank and Bank of India
