Objective: The objective of this study is to measure the perception about the health-care provided to the indoor patients in a tertiary care teaching hospital in Gujarat with reference to 7 important parameters of Tangibles, Communication & Behaviour, Responsiveness, Empathy, Reliability, Accountability and Assurance. Material & Method: The cross sectional study was carried out using a structured 25 item questionnaire with responses recorded on a 5 point Likert scale, using convenience sampling selection method on a 100 Indoor Patients. Results: Patients were having good perception and satisfaction about Infrastructure and facilities provided (60%), Accountability of the hospital (73%) and the Reliability (60%). However they were not satisfied with the Communication & Behaviour (54%), Responsiveness (88%), Assurance (57%) and Empathy of the healthcare providers (62%). Conclusion: The hospital administration should pool resources to priority areas of Communication & Behaviour, Responsiveness, Assurance and Empathy in order to satisfy the patients
