Investigation Of The Factors Affecting Student Satisfaction In Higher Education: North Iraq Sample

Research Article
Halmat Fawzi Rashid KHOSHNAW and H. Eray ÇELİK
DOI: 
http://dx.doi.org/10.24327/ijrsr.2018.0901.1399
Subject: 
science
KeyWords: 
Confirmatory factor analysis, higher education, LISREL, satisfaction
Abstract: 

Satisfaction from higher education institutions increasing all around the world. As one of the developing countries, in Iraq, quality of education is started to take more attention of government. It is known that some surveys have been making around the Iraq to determine service quality of education and satisfaction of students from education. In this context, the aim of this study is investigating the satisfaction of the students at Salahaddin University, the college of Administration and Economics in Northern of Iraq. The data was collected from students attending to this university in the first semester of 2015-2016 academic year. To measure the level of satisfaction of these students, a measurement tool adapted from literature, containing five factors as offered services, academic environment, education-teaching, teaching staff, and courses, was applied to randomly select 185 students. Confirmatory Factor Analysis (CFA) was applied via LISREL 9.1 software to determine the relationships among these factors. The measurement tool was found valid and reliable for the dataset. In addition, proposed measurement model found statistically significant for all of the goodness of fit statistics and there were positive and significant relations among the determined factors. This study will help further studies for determining sub-dimensions of students’ satisfaction from higher education. By evaluating these factors quality of education can be increased.