Panchayats are meant to be autonomous institutions of Local Self-Government however they are treated as subordinate institutions. It is found wide variations in devolution of powers to the panchayats across the states in India. As per the 73rd amendment, 29 subjects were earmarked under the Eleventh Schedule of the Indian Constitution. It is mandate that the state government has to devolve functions, functionaries and funds to the Panchayati Raj Institutions for fair planning and implementation of various welfare and development schemes pertaining to the gram panchayat. Few states have made commendable efforts in encouraging the panchayats to function effectively by devolving powers and funds as per the provisions in the act. Panchayat Raj is a system which paves ways and means towards achieving good governance. In the Country few panchayats were obtained ISO certification focusing on bringing e- office which will gradually get transformed into on-line administration through paperless communication. The study documented the initiatives and effects of ISO certification on the services delivery in Chottanikara Gram Panchayat in Kerala
