A Review Paper On Implementation Of Total Quality Management (Tqm) In Construction Industry

Review Article
Mohd Zaid Malik., Rajiv Banerjee and Syed Aqeel Ahmad
DOI: 
http://dx.doi.org/10.24327/ijrsr.2018.0905.2074
Subject: 
science
KeyWords: 
Total quality management, implementation TQM, TQM in construction sites.
Abstract: 

The philosophy TQM, Total – Made up of the whole, Quality – Degree of excellence a product or service provides., Management – Act, Art, or manner of handling, controlling, directing, etc. Total quality management (TQM) is majorly implemented in the manufacturing and other industries and has proved to improve the quality in these fields. The main focus of TQM is the involvement of stakeholders. It improves the customer satisfaction, the economy of an organization and superior management of workers within the companies. Adaption of new ideas, tools and techniques enlightenment that it can be employed in the construction industry also. The goal of this research is to review the latest studies which focused on improving quality through implementing TQM in the construction industry and its appropriate applications in the different phases of construction projects. The construction sector is an important business field for developing country. In India, the construction sector is second to the agriculture sector. Construction sector facing many problems in management and quality. Total quality management process is a modern system in the field of quality and the implementation of quality in construction sites. Total quality management includes Juan, Deming and Crosby techniques as well as ISO standard