A Study On Total Quality Management Procedures Of Manufacturing Concerns In Kannur District

Research Article
Midhula Mohan K
DOI: 
http://dx.doi.org/10.24327/ijrsr.2018.0902.1599
Subject: 
science
KeyWords: 
Total quality management, Quality procedure, Benchmarking, Statistical quality control, Quality policy
Abstract: 

A quality procedure is the most important factor for any organization and its success depends upon its resources. If human resource of organization is not happy with the organization, it will adversely affect its functioning. Total Quality Management (TQM) is a management philosophy that seeks to integrate all organizational functions to focus on meeting customer needs and organizational objectives. The scope of this study is to analyze the quality procedures followed at various manufacturing concerns, effect of TQM on employee’s commitment in the company and identify the knowledge of employees on TQM implementation. The study is conducted in various manufacturing concerns in Kannur district, Kerala. In this study, F value is 5.567 between organization is quality conscious toward employees and employees are kept updated with changes in job skills, and it shows that there is significant relationship between these two. From this study, it was also found that majority of the concerns adopt TQM as a tool for improving efficiency and quality. So this study is helpful to measure the level of commitment towards work and to know the factor affecting the commitment level.