Improving Service Quality Through Digital Banking-Issues And Challenges

This paper aims to demonstrate service quality improvement through digital banking. It highlights the steps taken by RBI and the government’s move after demonetization. This paper discusses convergence of technologies through the digital banking for a smooth transition towards a transparent economy. The main target of digitalisation is to push Indians to a less cash economy by financial rewiring with emphasis on the new way of life for the country from informal economy to formal economy. It identifies the initiatives and challenges during the initial period of digitalisations.